Refund & Subscription Policy
This policy explains how ND-Pi subscriptions are billed, who you are buying from, how to cancel, our refund terms, and how Ready-to-Run hardware units are handled. It is part of, and incorporated into, the End User License Agreement.
Who you are buying from
Construct Enterprises LLC makes ND-Pi and licenses it to you, and is who you deal with for support, activation, cancellation, and refund requests.
The payment transaction itself is handled by Stripe as merchant of record. Stripe takes the payment, is responsible for calculating, collecting, and remitting any applicable sales tax, and issues your receipt. As a result, your receipt and your card or bank statement will show Stripe (or Link), not Construct Enterprises LLC — this is expected and does not mean you bought from a third party. Your licence to use the Software is granted by Construct, and your End User License Agreement is with Construct.
Subscription & billing
- The ND-Pi software license is sold as an annual subscription at $129 per device, per year, at the price shown at checkout, plus any sales tax Stripe calculates and collects at checkout. Prices shown on our site are exclusive of sales tax.
- Your subscription renews automatically each year at the then-current price unless you cancel before the renewal date. We will make current pricing available to you before any renewal charge.
- A Ready-to-Run unit is a one-time hardware purchase that includes the first year of the software subscription; the subscription renews annually thereafter at the then-current per-device price.
Cancellation
You may cancel at any time. To cancel, contact construct.ent@gmail.com (or use any self-service option we provide) before your renewal date. Cancellation stops future renewals; your license remains active through the end of the term you have already paid for, and it does not renew after that.
Refunds (software license)
ND-Pi software subscription fees — including initial purchases and automatic annual renewals — are non-refundable except as required by law or as expressly stated here.
Because ND-Pi is a technical appliance, we want you to be able to run it. If you are unable to get ND-Pi working on supported hardware, contact us at construct.ent@gmail.com and we will help you troubleshoot; if we cannot resolve it, we may issue a refund of your most recent software subscription payment. To avoid being charged for a renewal, cancel before your renewal date (see above); you will keep access through the end of the term you have already paid for. Nothing in this policy limits any non-waivable statutory refund or cancellation right you may have under the consumer laws of your jurisdiction.
How a refund reaches you. Because Stripe is the merchant of record (see Who you are buying from), any refund we approve is issued through Stripe back to your original payment method, together with the sales tax that was collected on the refunded amount. Request it from us — not from Stripe — and allow the normal time for your bank or card issuer to post it.
Ready-to-Run hardware units
A Ready-to-Run unit may be returned unused and in its original condition within 30 days of delivery for a refund of the hardware portion of the purchase, less any shipping costs; return shipping is your responsibility unless the unit is defective. If a unit arrives defective or fails due to a manufacturing defect, contact us and we will repair or replace it. To start a return or report a defect, email construct.ent@gmail.com with your order details.
How to cancel or request help
Email construct.ent@gmail.com from the address on your order and include your license key or order details. We aim to respond promptly.
Contact
Construct Enterprises LLC
Tempe, Arizona 85282, USA
Email: construct.ent@gmail.com
Web: www.construct-ent.com